FAQs

All the answers to your questions. Still can’t find an answer? Send your comments at helpdesk@charminarunatti.com
  • What is the Charminar Unnati Programme?
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    The Charminar Unnati Programme is a loyalty Programme launched by HIL. It is an opportunity for the selected Stockists and Retailers dealing with the brand to earn points while purchasing Charminar products. These points can then be redeemed for exciting rewards from the rewards catalogue.

  • Who are referred to as members?
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    Members of the programme are Stockists and Retailers, who are selected and enrolled with the company in the Charminar Unnati Programme.

  • How can I join this Programme?
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    The Stockists will get enrolled into the Programme by the Charminar Team, by duly filling the Stockists' Enrolment Form. Once enrolled, the Stockists will then recommend the Retailers they would like to add into the Charminar Unnati Programme. Using the Retailers' Enrolment Form, Retailers will enrol in the Programme. Members would then receive the welcome message on mail, SMS and the Charminar Unnati Kit - our way to begin the journey of rewards for the members.

  • What happens when I become a member?
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    You would receive an enrolment kit with Programme details and the rewards catalogue. A welcome SMS and an email will be sent to you with your membership ID and the password. From then on, you can start earning points.

  • Will I get Bonus Enrolment Points?
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    As a Retailer, you will receive 100 Bonus Points on Enrolment and simultaneously Stockist, will earn 50 Bonus Points of referring the Retailer and for enrolling yourself.

  • How can a Retailer earn points?
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    Step #1:

    Retailers purchase Charminar products from Charminar authorised Stockists.

    Step #2:

    Retailers then call Charminar Unnati Help Desk and report the purchase details.

     

    The Order of the purchase detail will be as follows:-

     

    • Size of the sheet*
    •Quantity of respective sizes*
    • Date of purchase*
    • Invoice number
    • Value of the purchase
    •Purchased from (Stockist Code)*

    Step #3:

    Sales officer from Charminar will verify your purchase and points will be credited within a span of 15 days from the date of recording the purchase.

  • How can a Stockist earn points?
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    Step #1:

    Stockists earn points for every meter sold to registered retailer automatically and for sales from the counter.

    Step #2:

    For every over the counter sale, Stockist will call Charminar Unnati Help Desk and report the purchase details.

     

    The Order of the purchase detail will be as follows:-

     

    • Size of the sheet*
    • Quantity of respective sizes*
    • Date of purchase*
    • Date of purchase*
    • Value of the purchase

    Step #3:

    Sales officer from Charminar will verify your purchase and points will be credited within a span of 15 days from the date of recording the purchase.

  • What is the validity of the points?
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    Reward points will be valid for 36 months from the accrual month. If not utilised by then the points will be considered null & void.

  • How many points will I earn on purchases?
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    Points are rewarded for running metres in accordance to:

    Retailer 

    Every one meter
    Every one meter sold to

    3 points

    Stockist

    Charminar Unnati registered retailer
    or every one meter sold from the counter

    1 point

  • Can I buy Charminar products from any Stockist and earn Charminar Unnati rewards?
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    You will only be eligible for Charminar Unnati rewards if you make your purchases through Charminar Unnati Authorised Stockists. For a list of Charminar Unnati Authorised Stockists, please contact our Charminar Unnati Help Desk or Charminar representative.

  • I have recently bought Charminar products in certain quantities, but I have not received any reward points?
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    • You would need to report your purchase details to Charminar Unnati Help Desk.
    • Your purchase needs to be verified by the Charminar sales officer. If the above conditions are met, appropriate reward points will be credited to your account within 15 days of reporting your purchases.
  • How can I redeem my points?
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    Step #1:

    Call Charminar Unnati Help Desk from your registered mobile number to inform that you wish to redeem points.

    Step #2:

    Charminar Unnati Help Desk will do the necessary validation, take you through the reward catalogue, allows you to choose the product and confirms the order and mailing address for delivery.

    Step #3:

    The shipment will be delivered within 30 days at the confirmed mailing address.

     

    Or you can redeem by simply logging on to your online account.

    Step #1:

    Login to your account using member ID and password.

    Step #2:

    Select the Category >> Product.

    Step #3:

    Confirm the order and the mailing address.

    Step #4:

    The shipment will be delivered within 30 days at the confirmed mailing address.

  • Is there any minimum point criterion for redemption?
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    No, there is no minimum point criterion for redemption.

  • How often will the gifts in the reward catalogue be updated or changed and how will I be informed?
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    We want our members to be happily rewarded with the best gifts. In the pursuit of the same, we will keep adding new products, upgrade the existing ones and ensure the obsolete products are removed. You will be informed about the same through the call from the Charminar Unnati Help Desk or an SMS on your registered mobile number.

  • What happens if my points are credited incorrectly, or they are not credited at all?
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    You can contact Charminar Unnati Help Desk to resolve the issue. Charminar team will do everything possible and the correct points will be credited into your account. You may be asked to furnish extra details for co-operation.

  • What if I want to discontinue from the Programme?
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    You can inform Charminar sales officer who will initiate the process to disengage you from the Programme. You will have to redeem all your points within the specified days of applying for such a request. Any points remaining in your account after your disengagement will be considered null & void.

    Customer support: Charminar Unnati Help Desk number- 92890 14444 for any support or can email us on helpdesk@charminarunnati.com

  • Where can I check my transaction summary and points balance?
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    Charminar will send you an SMS message on your mobile each time a purchase is recorded with reward point's info. You will need to ensure that the mobile number given to us is correct and updated. You can alternatively contact our Charminar Unnati Help Desk (Mon - Fri between 10 am to 6 pm) on the Charminar Unnati Helpline number. Or login to your online account to check the statements.

  • Can I adjust my outstanding balance against the available points or can I convert my points into Rupees?
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    You cannot convert your points into Rupees. However, with your points you can choose an exciting gift for you or your family.

  • What about the guarantee/warranty of the gifts redeemed?
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    The standard guarantee/warranty terms of the Manufacturer would be applicable.

 
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